Your account on Malbat Privacy Policy — Our firm commitment to protecting your data

1 Introduction & Purpose

Malbat is a trusted online gaming platform enjoyed by millions of members across Bangladesh and beyond. We believe privacy is a fundamental right, which is why our Privacy Policy is built to earn and protect our members' trust.

This Privacy Policy explains what information Malbat collects, how it is used, who it may be shared with, and what rights you have over your data. This policy applies to the Malbat website, mobile app, and all related services.

Transparency is always our goal. We do not engage in hidden data collection or undisclosed use of your information. If you have any questions, reach out to our support team — we are always ready to help.

2 What information we collect

Malbat collects several types of information from two main sources — data you provide directly and data collected automatically while you use the platform.

3 Purpose of Data Use

Malbat uses your information only for specific, legitimate purposes. Your data may be used for the following reasons:

• To create, manage, and complete the verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and offer you relevant bonuses.
• To prevent fraud, money laundering, and other illegal activities.
• To resolve technical issues and improve platform services.
• To meet legal and regulatory obligations.
• To manage our responsible gaming programs and ensure member protection.

Malbat never sells your data to advertisers or uses it for unrelated commercial purposes. Your consent will always be obtained before your data is used in any new way.

4 Data Sharing & Disclosure

Malbat does not share your data with third parties as a matter of policy. However, sharing may occur in the following limited circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• Legal authorities: In compliance with court orders or government directives — only when legally required.
• Security Auditors: Third-party security testers — under contract and bound by confidentiality agreements.
• KYC/AML services: Agencies that assist with identity verification and anti-money laundering compliance.

5 Cookies & tracking policy

Malbat uses cookies on its website, as almost every website does. Cookies are small data files stored in your browser that help improve your browsing experience.

Malbat uses the following types of cookies:

• Essential cookies: To keep your login session active and ensure security. These cannot be disabled.
• Performance Cookies: Helps analyze page loading speed and user behavior.
• Functional Cookies: Used to remember your preferences such as language and game settings.
• Analytics cookies: To understand which parts of the site are used most — not personally identifiable.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

6 Your rights & controls

As a Malbat member, you have the following rights over your personal data:

• Right to Know: Contact our support team to find out what data we hold about you.
• Right to Rectification: You may request a correction to any inaccurate or outdated information at any time.
• Right to Erasure: When an account is closed, all data beyond legal obligations is deleted.
• Right to Portability: You can request a copy of the data we hold about you.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise any of these rights, contact our support team. We will typically respond to your request within 30 business days.

7 Data Security Measures

Malbat employs a multi-layered security approach to protect your data — covering technology, processes, and staff training across all three levels.

• Technical Safeguards: 256-bit SSL encryption, firewall, intrusion detection system, and regular security scanning.
• Access controls: Only authorized personnel can access specific data — role-based permission system.
• Data Backup: Regular encrypted backups are maintained to prevent data loss in the event of an incident.
• Staff training: All Malbat staff receive regular training on data protection.
• Incident Response Plan: A response plan is in place to take swift action in the event of any security breach.
• Third-Party Audits: An independent security assessment is conducted annually.

That said, please keep in mind — no one can guarantee 100% security on the internet. Make sure your account password is strong and never share it with anyone.

8 Protection of minors

Malbat strictly prohibits anyone under 18 from creating an account or playing games. Age is verified at registration, and additional identity checks may be requested in cases of doubt.

We do not knowingly collect data from minors. If such data is collected inadvertently, it will be deleted immediately.

9 Policy Changes & Updates

Malbat may update this Privacy Policy from time to time. Changes may be made due to technological developments, legal requirements, or service improvements.

• You will receive email or platform notifications for any significant changes.
• The date of any update will always be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request from our support team.

We recommend reviewing this policy before each session on the platform, especially if you have received a notification about updates.

10 Contact us

For any questions, complaints, or requests related to this Privacy Policy, please reach out to our dedicated privacy team. We aim to respond within 72 hours.